Cancellation Policy

Your appointments are very important to us.

The time allocated for an appointment is reserved especially for

you.

We realise that sometimes you need to adjust your schedule,

therefore, we respectfully request at least 24 hours notice for

adjustments to your appointments and for any cancellations.

All our policies are designed to benefit our guests and ensure we

are in the position to provide best quality service in a timely

manner to all of our guests.

Cancellation Policy
We kindly ask that you call us as soon as possible.
At least 24 hours in advance if you need to cancel or
reschedule your appointment.
Any appointments cancelled with less than 24 hours
notice will result in a Cancelation Fee of 25%

Please Note : for the month of December we require 48 hours notice of cancellation as this is our busiest time of the year.

Running Late
If you are running late for your appointment please let us know as
soon as possible, we will do everything we
can to accomodate you.
Please keep in mind that we may not be able to complete the
whole service and may need to reschedule that
booking.
However we will do our very best to find a solution for the
situation as it arrises.

Confirmation Emails/Txts
As a courtesy, we will send out an email or SMS text to confirm
your appointment 48 hours prior to your appointment date.
We kindly ask that you send Y to confirm SMS text or email to
provide us with a final
confirmation for your appointment.
Please ensure that we have your email address or cell phone
number on file in order for us to be able to send
you the confirmation email or SMS text.